Database screwed and the backup don't work! N1!

[MostBlunted]

I wasted about 5 hours yesterday to put half of my real card collection into " my prescious", today I wanted to go on with the other half. I started the app and it asked me if I want to update the database, "sure, why not?" I thought. It was a quick update, after the update I opened "my prescious" and guess what? There was not a f---ing single card in it. "No problem I thought", because I'm not stupid and made a backup yesterday after all the work was done. I used my dropbox for the backup, so I restored it and thought it should be fine. But of course not, I now have exactly F O U R cards in "my prescious". Then I deleted my collection and deleted the app, after I reinstalled it I hoped the backup would work now, but guess what?! Of course it's the same s--t, after the backup I have my F O U R cards again.

So now I'm pretty much f---ed and can't do anything. Sure I could just start from the beginning and waste again 5-10 hours for my whole collection, but as I said I'm not stupid...

BTW the backup function for the decks don't work too! I only had 1 deck there so that's no big deal.

So really nice, now the app is just useless for me and I wasted 7,99€ for the "have it all" feature, I wished that would enclude a working backup function...

Cleaned up the swears, but not the tone.
~BlackJester

[Piotr]

Nice attitude, dude.

[MostBlunted]

Nice support.

I just tryed something for fun:

Added a card to my precious. Made a dropbox and itunes backup. Deleted the card in my precious, restored the backup (tryed both), guess what? Zero cards in my precious.

Please tell me master, what do I wrong? How is the backup function going to work?

And why did my database even get screwed?

[Piotr]

I support nice customers only.

[MostBlunted]

I didn't offend you in anyway. But sure, maybe I should bow down to you and kiss your feets after wasting 5 hours?

Can you at least explain me how the backup system is supposed to work?

Read my post before this, what did I do wrong master?

[Hays413]

Such a great way to get support. I understand you're pissed, but stuff happens. It's a damn shame you wasted 5 hours. But instead of getting an attitude, check it at the door. Because frankly, I'd give you a good smack and tell you to un-f*** yourself. Maybe if you ask nicely you'd receive the help.

[Piotr]

How come I'm offended then?

If anything like this happens to my normal nice customers, you guys just restore from the automatic iTunes backup and Bob's your uncle. Every time Database Upgrade is performed, iMtG is gonna back your stuff up right before it commences, you can see a list of your timestamped backups when you hit Restore Collection or Decks.

[MostBlunted]

And as I said before, the whole backup function isn't working for me. I tryed a lot of things the last 30 minutes, backing up and restoring a few times. Most of the time the restoring won't work. And at the moment I have 4 cards in my precious, I used the delete my collection and decks button and nothing happens, the cards are still there...

I have no clue what's going on with this app on my iPhone, and I don't use a jailbreak or something like this...

At the moment the app is completly screwed, I can just use it as an online database at the moment, but I could do the same with every browser.

[Piotr]

Then be smart about it and find the latest backup before you did Database Update, checking the timestamp and size.

[Piotr]

And at the moment I have 4 cards in my precious, I used the delete my collection and decks button and nothing happens, the cards are still there..

Reboot your device.

[MostBlunted]

Did u read my post's?

THE BACKUP DOESN'T WORK!

Even new backups I created for testing don't work! Most of the collection/deck/database features don't work for me at the moment.

Dude really, I told you 4 times that I can't restore the backup probaly, that's my nig problem!!! I have the iTunes Backup, but it doesn't work, after restoring it I have 4 cards in my precious not the 400-500 from yesterday.

[Piotr]

Which part of 'reboot your device' did you not understand? Plug it in and check the amount of free space too.

[MostBlunted]

Rebooting doesn't help, I even reinstalled the whole app. There are 10gb free space.

Is there a way to delete those iTunes backups? I have 43 after all the testing I did.

[Piotr]

Yes, you can delete them in iTunes while your device is plugged in. My bet is that the biggest one is your backup.

[Piotr]

Actually, if you reinstalled the app then your backups are truly gone. This is where you shoot yourself in the foot. Guys, if you're not stupid don't do this. You delete the app, the automatic backups are gone, simple as that.

I can't even say I'm sorry as lying is not permitted here.