Email alert for PM going to spam? (gmail)

Ekann1 · August 19, 2015, 07:59:37 AM

For a while now, every PM alert email going to my Gmail has been marked as spam. I've been just marking them as not spam (hoping the spam filter will learn?) and deleting them, as I always see them a few days too late. I looked closer today and saw this: "Why is this message in Spam? It is in violation of Google's recommended email sender guidelines" (learn more link linked to this) https://support.google.com/mail/answer/81126?hl=en#authentication . Is there anything I can do or that can be done to fix this?

Piotr · August 19, 2015, 08:19:00 AM

Quote from: Ekann1 on August 19, 2015, 07:59:37 AM
Is there anything I can do or that can be done to fix this?

Yes and you just did by providing informative bug report containing at least 2 of the major 3 bits of information any bug report should contain: steps to reproduce, what did you see, what did you expect.

Thank you

Could you check what is in the 'From:' header in the mail marked as spam, please?

Ekann1 · August 19, 2015, 09:34:57 PM

2/3, not bad

I will check that last thing tomorrow when I get back to my computer.

Deebiia · August 19, 2015, 10:33:47 PM

This was the message that was supplied in my spam folder from iMTG, "Why is this message in Spam? It is in violation of Google's recommended email sender guidelines."
Following with this link, https://support.google.com/mail/answer/81126?hl=en#authentication

I am also using gmail.

Ekann1 · August 20, 2015, 06:51:57 PM

Quote from: Piotr on August 19, 2015, 08:19:00 AM
Could you check what is in the 'From:' header in the mail marked as spam, please?

from: Gathering <piotr@imtgapp.com> (copy/pasted)

Piotr · August 22, 2015, 02:46:57 AM

My experiences with gmail so far are nothing but trouble to be honest.

First of all, they incorrectly classify this email as bulk. It does not fit the definition at all.
Second, they strip support emails from attachments so I cannot see example data.
Third, they suggest incorrect solutions to the problem. We had rev-DNS set up correctly forever.

Nevertheless, I'll be looking into their 'optional' suggestions.

Kaylesh · August 22, 2015, 06:20:23 AM

IVe had an experience like this with the email of our vet.
Email would be bounced as spam (with the correct & complete mailer-daemon info though).
After some research it turned out that the mail was bounced to a secondary mail server that served as backup, yet wasn't white listed in the main server, where the mail was redirected to after the backup received.
Spam-checker then said: this domain is not supposed to be sending from my backup server...SPAM!
Spent a lot of time getting that through to the tech guys. (Had a friend help me in the end setting up a test mail forcibly routed through the backup via telnet connection).
What I'm trying to say: devil's in the smallest details sometimes, and if Gmail could say why it is spam, fixing would be so much simpler..

Piotr · August 22, 2015, 06:40:42 AM

Quote from: Kaylesh on August 22, 2015, 06:20:23 AM
if Gmail could say why it is spam, fixing would be so much simpler..

This

Ekann1 · August 22, 2015, 09:09:11 AM

Hmm, that's too bad that it's so difficult to work with

let me know if there's anything else I can do from my end.

Kaylesh · August 22, 2015, 10:30:14 AM

Quote from: Ekann1 on August 22, 2015, 09:09:11 AM
Hmm, that's too bad that it's so difficult to work with let me know if there's anything else I can do from my end.

Don't know gmail that well, but would a manual filter override the spam filter? It used to work in Outlook back in the day. Tell gmail to put imtg messages in a separate folder. Could be they are still marked [SPAM], but at least you see them.