It was your choice to not update for, at the very least compatibility, the last 18 months. If you don't change with the times you will be left behind and alienate users that have been there since your first release.
User reassurance like
I'm aware that there are some bugs. They will be addressed in the next release that I'd like to have out ...
Is all that would have been needed. Not these defensive responses that don't really help your paying users by alienating them instead.
User reassurance like
I'm aware that there are some bugs. They will be addressed in the next release that I'd like to have out ...
Is all that would have been needed. Not these defensive responses that don't really help your paying users by alienating them instead.