iMtG Server: Gathering

Gathering Forums => Help for iMtG => Topic started by: The1337Magician on September 19, 2013, 10:14:13 PM

Title: Lots of Crashing
Post by: The1337Magician on September 19, 2013, 10:14:13 PM
I assume this is Apple's fault, but a lot of stuff that was fine yesterday in the app crashes it on iOS7. Is that just incompatibity?
Title: Re: Lots of Crashing
Post by: The1337Magician on September 19, 2013, 10:16:14 PM
Also I just realized I should've posted this in Help. My bad.
Title: Re: Lots of Crashing
Post by: Piotr on September 20, 2013, 03:32:06 AM
Define 'stuff', please.
Title: Re: Lots of Crashing
Post by: The1337Magician on September 20, 2013, 05:54:08 PM
Most anything to do with the Card Database.
I try to hit the book while typing a message: crash
I open the app the first today and go to Card Database: crash.
Open it at an other time: crash.
Title: Re: Lots of Crashing
Post by: Piotr on September 21, 2013, 05:36:07 AM
Settings -> shake your device -> Reset Database -> restore from backup.
Title: Re: Lots of Crashing
Post by: The1337Magician on September 21, 2013, 11:20:24 AM
If I backup now will it hurt anything?
Title: Re: Lots of Crashing
Post by: Piotr on September 21, 2013, 02:42:16 PM
Probably no. You should have automatic backups anyway.
Title: Re: Lots of Crashing
Post by: The1337Magician on September 22, 2013, 04:08:38 PM
Hey Piotr, I think I figured it out. I was using the browsing method of 2 by picture. I deleted my app and reloaded. It worked. I changed back tithe two by and it started crashing again. Loaded back to normal one by and it didn't crash. Anyone else willing to confirm this?
Title: Re: Lots of Crashing
Post by: Darius on September 22, 2013, 04:12:25 PM
I can confirm what you say is true. I deleted mine and changed the view and it worked again
Title: Re: Lots of Crashing
Post by: Piotr on September 22, 2013, 04:14:23 PM
How about 'flow' mode?
Title: Re: Lots of Crashing
Post by: The1337Magician on September 22, 2013, 04:15:37 PM
Thanks, I didn't know the names of the modes. Thanks for all the help Piotr.
Title: Re: Lots of Crashing
Post by: Darius on September 22, 2013, 04:20:45 PM
Flow mode seems to work fine
Title: Re: Lots of Crashing
Post by: Gristlebag on September 27, 2013, 06:48:52 PM
I get crashing all the time now. It speaks to how much I like iMtg that I keep trying to figure out the magical workaround to avoiding the crashes. It is completely pervasive, but it seems to be related to ios7 and potentially images. It happens to me in flow mode and grid mode, but also happens in create deck, set filter and on open.

Here's what I can offer:
System: iPad mini with ios7, also happens on iPhone but less testing there

History:

I was having trouble getting Theros to update, where my iPhone seemed to update a higher percentage of card images (but not all). I tried several times to update database and it kept saying fully updated. I finally deleted iMtg off my iPad (thereby losing all my decks) and did a full reinstall, database update and images update.

When I went to look at Theros images, it would display some then crash. Go back in, and the initial images are still loaded but crashes again after another x images (maybe 20 - 40, hard to say). Ran this multiple times, then started to look at Standard format images. More resilient here, but still occasionally crashing.

Then it started locking the whole app, and I would have to kill the process. Then that seemed to go away, now it like to crash every couple mins, maybe less. When it locks, it looks like its doing a constant search (spinning cursor in the search text box and it never comes back).

So I know I don't have much hard 'do this then crash' data, but it happens so much it's impossible to isolate. From what I can tell, a full reinstall on my iPhone didn't lead to much better results.
Title: Re: Lots of Crashing
Post by: Piotr on September 28, 2013, 04:00:40 AM
Cellular or wifi network?
Title: Re: Lots of Crashing
Post by: slipintonite on September 28, 2013, 01:43:56 PM
I am a brand new user as of today, absolutely love the app but I can not get it to stop crashing. When I say every single avenue I've taken, even down to using the counter at some point the app just wipes out back to my home screen. The app is still open in the background so when I go back to it the main screen reloads and as soon as I pick a place to go it crashes all over again?
Title: Re: Lots of Crashing
Post by: Piotr on September 28, 2013, 03:35:48 PM
Please read 'how to ask for help'. Without knowing what your system version, app version and device version are I wont be able to offer any help.

For reporting bugs and crashes, use support and Feedback in the app.

Leaving 1* review ion the app store puts your support request at the very bottom of my TODO.