Hey guys I am starting a buisness plan for a new gaming store specifically magic related.. I want my store to do things diffren and fun things I thought who better to ask than the players then selves. So I ask you guys what do you wish your store did??
Quote from: MtgRebel on March 19, 2013, 06:52:52 PM
Hey guys I am starting a buisness plan for a new gaming store specifically magic related.. I want my store to do things diffren and fun things I thought who better to ask than the players then selves. So I ask you guys what do you wish your store did??
Where do you live?? I wish they sold booster boxes at prereleases. I wish they had shirts to sell for gatecrah rtr. And just like a cool fun place to hang all day and play magic
I live in Tampa Florida an I like the short idea for diffrent sets that's definitely something I would look into doing
I unfortunately don't a game store very close to me that I like. The main problem I have with the one that's close to me: The employees don't have to know anything about the products they sell. I can understand this to a degree, but it would be really nice if they could give suggestions, talk about the game with you, or even help you out if you forget the name of a card. But these guys know NOTHING. I usually know what I want when I go there, but man, it would be nice if they at least knew something. That being said, customer service is really important to me. I know it's not something "different" compared to other stores, but keep it in mind. Thus coupled with their overall rude additude has lost them several customers.
Well actually bryce is my lgs guy and he is moving right next door. Triple his size. He is have fnm finally, tournaments every week, and everyday for free we can go up there and play magic 24/7
Quote from: Keyeto on March 19, 2013, 06:59:52 PM
I unfortunately don't a game store very close to me that I like. The main problem I have with the one that's close to me: The employees don't have to know anything about the products they sell. I can understand this to a degree, but it would be really nice if they could give suggestions, talk about the game with you, or even help you out if you forget the name of a card. But these guys know NOTHING. I usually know what I want when I go there, but man, it would be nice if they at least knew something. That being said, customer service is really important to me. I know it's not something "different" compared to other stores, but keep it in mind. Thus coupled with their overall rude additude has lost them several customers.
Thank you for that I will keep that in mind I am going to be starting small just enough space to fill 15 people and run Fnm and such until I get larger I will be hiring people but they will at least need to know the game and keep up with it you can't run a card store if you don't know what a card is ;)
Quote from: Keyeto on March 19, 2013, 06:59:52 PM
I unfortunately don't a game store very close to me that I like. The main problem I have with the one that's close to me: The employees don't have to know anything about the products they sell. I can understand this to a degree, but it would be really nice if they could give suggestions, talk about the game with you, or even help you out if you forget the name of a card. But these guys know NOTHING. I usually know what I want when I go there, but man, it would be nice if they at least knew something. That being said, customer service is really important to me. I know it's not something "different" compared to other stores, but keep it in mind. Thus coupled with their overall rude additude has lost them several customers.
I'm lucky i guess.. My shop is run by two guys who know a lot about every product in their shop. Both of them play magic and have for a long time and even tho there are just two guys running it the customer base really helps them out especially when it's just one owner or the other on a given day.
Quote from: All-Mana Mania on March 19, 2013, 07:05:58 PM
Well actually bryce is my lgs guy and he is moving right next door. Triple his size. He is have fnm finally, tournaments every week, and everyday for free we can go up there and play magic 24/7
Lol explain you lost me there
He is getting a bigger space 3 times bigger. Every week for 7 days, mtg players can come in, sit down and play magic with other people. On friday he is actually doing fnm and saturday tournaments. And he is becoming a WPN person so he is having prereleases too!
Quote from: Greg54js on March 19, 2013, 07:07:52 PM
I'm lucky i guess.. My shop is run by two guys who know a lot about every product in their shop. Both of them play magic and have for a long time and even tho there are just two guys running it the customer base really helps them out especially when it's just one owner or the other on a given day.
That's sounds great, maybe I'm just unlucky 😕
Another thing I don't like us how unapproachable the employees are. They usually stare at their laptops, and don't acknowledge you as you walk in. It feels like you're bothering them when you ask to make a purchase or a trade (which, by the way, one of the employees can't do trades or buys, not even sure why they're there).
As for good ideas though, my buddy has a great lgs. He says that they have couches and a couple game systems for customers to relax and play. It's a place to play magic, hang out, and get some gaming in too. It really draws in the customers. Heck, with that, you could also host some small gaming tournaments as well. It might be a bit expensive if you're just starting off, but I'd at least consider it for when you have the funds. It's apparently brought in a lot of customers, and even better, perhaps; loyal customers.
I'd love to run my own hobby shop. Like that's one of the things on my list of top jobs. Sure it may not be a top paying job but it certainly is rewarding.
Thank you all for your suggestions some more would be appreciated maybe things you haven't seen but would be in your dream lgs
Quote from: All-Mana Mania on March 19, 2013, 06:55:03 PM
Quote from: MtgRebel on March 19, 2013, 06:52:52 PM
Hey guys I am starting a buisness plan for a new gaming store specifically magic related.. I want my store to do things diffren and fun things I thought who better to ask than the players then selves. So I ask you guys what do you wish your store did??
Where do you live?? I wish they sold booster boxes at prereleases. I wish they had shirts to sell for gatecrah rtr. And just like a cool fun place to hang all day and play magic
Dont think they are allowed to sell boxes at prerelease, hence it's a PRERELEASE. Not able to buy them yet.
Tshirts maybe as a store you can work out a deal with mtgmerch.com and get items at a reduced price or talk to wizards
Quote from: Keyeto on March 19, 2013, 07:18:52 PM
Quote from: Greg54js on March 19, 2013, 07:07:52 PM
I'm lucky i guess.. My shop is run by two guys who know a lot about every product in their shop. Both of them play magic and have for a long time and even tho there are just two guys running it the customer base really helps them out especially when it's just one owner or the other on a given day.
That's sounds great, maybe I'm just unlucky 😕
Another thing I don't like us how unapproachable the employees are. They usually stare at their laptops, and don't acknowledge you as you walk in. It feels like you're bothering them when you ask to make a purchase or a trade (which, by the way, one of the employees can't do trades or buys, not even sure why they're there).
As for good ideas though, my buddy has a great lgs. He says that they have couches and a couple game systems for customers to relax and play. It's a place to play magic, hang out, and get some gaming in too. It really draws in the customers. Heck, with that, you could also host some small gaming tournaments as well. It might be a bit expensive if you're just starting off, but I'd at least consider it for when you have the funds. It's apparently brought in a lot of customers, and even better, perhaps; loyal customers.
Do you live in FL by any chance...? I have the one guy who cant do trades as well.
Quote from: MisterJH on March 19, 2013, 08:17:30 PM
Do you live in FL by any chance...? I have the one guy who cant do trades as well.
Nope, I'm in OH. Sorry to hear someone shares the pain (at least partially). It can get pretty inconvenient. I once had to wait 3 and a half hours to do a trade, waiting for the other employees to get there.
A good store layout is important and something interesting and cool at that. Some LGS are just plain, couple of folding tables, blahness. Others have couches, interesting decorations, etc. To me it would be awesome for a Game Store to impress you just by walking in. Make it a place people want to be at.
Very true so like a home setting almost how do you guys feel about bean bag chairs to just sit and talk or chill in between games
Also, and ill say this is my biggest point for a store. Have Designated Space For Playing!
Especially if you're going to be running FNM's/pre releases/ etc...
Don't just put tables and chair where you can fit em. Have a big space where you can comfortably fit at least 30 peeps.
And don't do what my store did and arrange it so there's only one pathway to the back tables and post the pairings at the choke point. DRIVES ME NUTS!!!
Quote from: MtgRebel on March 19, 2013, 08:46:19 PM
Very true so like a home setting almost how do you guys feel about bean bag chairs to just sit and talk or chill in between games
I'm sure theyd be a hit.
Quote from: Hays413 on March 19, 2013, 08:53:01 PM
Also, and ill say this is my biggest point for a store. Have Designated Space For Playing!
Especially if you're going to be running FNM's/pre releases/ etc...
Don't just put tables and chair where you can fit em. Have a big space where you can comfortably fit at least 30 peeps.
And don't do what my store did and arrange it so there's only one pathway to the back tables and post the pairings at the choke point. DRIVES ME NUTS!!!
I did not think about that my lgs store does that two so maybe put the tables in te middle and have pairings posted in the back and front
It would be cool if you had a "new players" section where you could have vets teach noobs, which would give them both something to do at your shop.
Diversify. Yugi and Pokemon can bring in money. Also I see snacks and pop are big sellers.
Quote from: Rass on March 19, 2013, 10:39:51 PM
Diversify. Yugi and Pokemon can bring in money. Also I see snacks and pop are big sellers.
BOOO!! HIISSSS!! Lol nah actually a good idea. There's actually a big base of Yugi and Hero clix at my LGS. But they always get shoved to the corner for magic lol. It's pretty funny. But there's always days for no magic. But basically make your own schedule, the player base will adapt. Unless your schedule is whack! You'll hear about it
I've seen some kids who could barely wipe their own --- but drop a few hundred bucks on yugi. Also limit stock on other games to see what the locals are looking to play.
Quote from: Rass on March 19, 2013, 10:46:39 PM
I've seen some kids who could barely wipe their own --- but drop a few hundred bucks on yugi. Also limit stock on other games to see what the locals are looking to play.
Totally, they're as bad as us lol. BOOKU BUCKS!
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
Quote from: Mikefrompluto on March 19, 2013, 11:30:41 PM
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
And cigarette smoke. I'm not a smoker, and the smell of it kinda chokes me up.
Quote from: Silent1236 on March 19, 2013, 11:35:42 PM
Quote from: Mikefrompluto on March 19, 2013, 11:30:41 PM
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
And cigarette smoke. I'm not a smoker, and the smell of it kinda chokes me up.
WORST SMELL IN THE WORLD. I hate people who stand by an entrance and smoke. Usually I just hate the actions that people take and not the people themselves, but no. I actually hate the people that do that. I wish harm is inflicted upon them on a daily basis. Its so obnoxious. Im all for someone's right to smoke, but is smoking while standing right by an entrance really necessary?
Is it apparent ive thought about this before and probably need anger management?
Quote from: Mikefrompluto on March 19, 2013, 11:48:59 PM
Quote from: Silent1236 on March 19, 2013, 11:35:42 PM
Quote from: Mikefrompluto on March 19, 2013, 11:30:41 PM
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
And cigarette smoke. I'm not a smoker, and the smell of it kinda chokes me up.
WORST SMELL IN THE WORLD. I hate people who stand by an entrance and smoke. Usually I just hate the actions that people take and not the people themselves, but no. I actually hate the people that do that. I wish harm is inflicted upon them on a daily basis. Its so obnoxious. Im all for someone's right to smoke, but is smoking while standing right by an entrance really necessary?
Is it apparent ive thought about this before and probably need anger management?
Lol I totally agree though!
Quote from: Mikefrompluto on March 19, 2013, 11:30:41 PM
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
What do you suggest besides air fresheners lmfao!!
Quote from: MtgRebel on March 19, 2013, 11:51:06 PM
Quote from: Mikefrompluto on March 19, 2013, 11:30:41 PM
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
What do you suggest besides air fresheners lmfao!!
Deodorant prerequisites for the entering of your shop?
That, of course addresses the same problem.
I do like the beanbag chair idea though. It creates a nice, relaxed environment.
Quote from: Silent1236 on March 19, 2013, 11:50:37 PM
Quote from: Mikefrompluto on March 19, 2013, 11:48:59 PM
Quote from: Silent1236 on March 19, 2013, 11:35:42 PM
Quote from: Mikefrompluto on March 19, 2013, 11:30:41 PM
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
And cigarette smoke. I'm not a smoker, and the smell of it kinda chokes me up.
WORST SMELL IN THE WORLD. I hate people who stand by an entrance and smoke. Usually I just hate the actions that people take and not the people themselves, but no. I actually hate the people that do that. I wish harm is inflicted upon them on a daily basis. Its so obnoxious. Im all for someone's right to smoke, but is smoking while standing right by an entrance really necessary?
Is it apparent ive thought about this before and probably need anger management?
Lol I totally agree though!
Im glad im not alone in this world.
Fans, air conditioning, or maybe even windows. It can get pretty hot in there, and my lgs has pretty terrible circulation. The other lgs just props their door open and places all the tables pretty far from the door.
Quote from: MtgRebel on March 19, 2013, 11:51:06 PM
Quote from: Mikefrompluto on March 19, 2013, 11:30:41 PM
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
What do you suggest besides air fresheners lmfao!!
Hand out soap and Beano as door prizes.
Seriously, good luck on your business endeavors. I've often thought about starting my own business, and maybe one day I will make that leap.
Quote from: Mikefrompluto on March 19, 2013, 11:54:49 PM
Quote from: Silent1236 on March 19, 2013, 11:50:37 PM
Quote from: Mikefrompluto on March 19, 2013, 11:48:59 PM
Quote from: Silent1236 on March 19, 2013, 11:35:42 PM
Quote from: Mikefrompluto on March 19, 2013, 11:30:41 PM
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
And cigarette smoke. I'm not a smoker, and the smell of it kinda chokes me up.
WORST SMELL IN THE WORLD. I hate people who stand by an entrance and smoke. Usually I just hate the actions that people take and not the people themselves, but no. I actually hate the people that do that. I wish harm is inflicted upon them on a daily basis. Its so obnoxious. Im all for someone's right to smoke, but is smoking while standing right by an entrance really necessary?
Is it apparent ive thought about this before and probably need anger management?
Lol I totally agree though!
Im glad im not alone in this world.
What do you guys think bout a back door for smokers or better yet a smoker room a nice little chill place with bean bag chairs that you can sit in. I completely agree with smoking In front of a store being a bad idea it could potentially drive away the hot cheerleaders lol jk but what about the separate smoker idea!
I like the back door idea. They're not in front of the main entrance and the building won't smell like smoke.
Quote from: Mikefrompluto on March 19, 2013, 11:56:03 PM
Quote from: MtgRebel on March 19, 2013, 11:51:06 PM
Quote from: Mikefrompluto on March 19, 2013, 11:30:41 PM
Definitely have more than just folding tables and chairs sitting out. And invest in air fresheners to battle the scent of BO, awkwardness, and farts that every game store seemingly has.
What do you suggest besides air fresheners lmfao!!
Hand out soap and Beano as door prizes.
Seriously, good luck on your business endeavors. I've often thought about starting my own business, and maybe one day I will make that leap.
Come down to Tampa and be my partner ;p
I like the back door idea for smokers. If they get their own room, the smell can travel to the rest of the place and still bother people. As a non-smoker, my nose is very sensitive to the smell (I'm sure the other non-smokers can agree). Like, if a smoker enters my home, and leaves real quick, I can still smell it hours later.
Quote from: Keyeto on March 20, 2013, 12:06:21 AM
I like the back door idea for smokers. If they get their own room, the smell can travel to the rest of the place and still bother people. As a non-smoker, my nose is very sensitive to the smell (I'm sure the other non-smokers can agree). Like, if a smoker enters my home, and leaves real quick, I can still smell it hours later.
I would like a smokers point of view if they would be willing to smoke in the back door or if they would feel segregated, or not wanted and lose customers that way. I know that 50% of my local game store is smoker based
Quote from: MtgRebel on March 20, 2013, 12:09:15 AM
Quote from: Keyeto on March 20, 2013, 12:06:21 AM
I like the back door idea for smokers. If they get their own room, the smell can travel to the rest of the place and still bother people. As a non-smoker, my nose is very sensitive to the smell (I'm sure the other non-smokers can agree). Like, if a smoker enters my home, and leaves real quick, I can still smell it hours later.
I would like a smokers point of view if they would be willing to smoke in the back door or if they would feel segregated, or not wanted and lose customers that way. I know that 50% of my local game store is smoker based
PICK ME!! IM A DIRTY SMOKER!
Lol well up here in o' Canada eh, there ain't no more smokin insides. And gots to me 5 meters(15 feet) away from doors and buildings. Something like that anyway, nobody listens to that part. But yea it's all outside.
As for us feeling segregated. Frankly if one of your smoking customers leaves your store because of that? Good. That type of person has issues. We as smokers know it's bad, and people prefer us to be away from them. Cool beans man. We're not trying to hassle non smokers, we're just enjoying a good ol cigarette. But I must say I appreciate the consideration.
Personally I like the back door two chairs and a table. Or picnic bench. It's all we need. But yea, back door that stuff. Don't need the caver fiends in the front.
Also I'm tired as hell, one eye open so if this post seems random and run on and on and on... Well I'm not sorry, but that's just why...
Quote from: Hays413 on March 20, 2013, 12:32:15 AM
Quote from: MtgRebel on March 20, 2013, 12:09:15 AM
Quote from: Keyeto on March 20, 2013, 12:06:21 AM
I like the back door idea for smokers. If they get their own room, the smell can travel to the rest of the place and still bother people. As a non-smoker, my nose is very sensitive to the smell (I'm sure the other non-smokers can agree). Like, if a smoker enters my home, and leaves real quick, I can still smell it hours later.
I would like a smokers point of view if they would be willing to smoke in the back door or if they would feel segregated, or not wanted and lose customers that way. I know that 50% of my local game store is smoker based
PICK ME!! IM A DIRTY SMOKER!
Lol well up here in o' Canada eh, there ain't no more smokin insides. And gots to me 5 meters(15 feet) away from doors and buildings. Something like that anyway, nobody listens to that part. But yea it's all outside.
As for us feeling segregated. Frankly if one of your smoking customers leaves your store because of that? Good. That type of person has issues. We as smokers know it's bad, and people prefer us to be away from them. Cool beans man. We're not trying to hassle non smokers, we're just enjoying a good ol cigarette. But I must say I appreciate the consideration.
Personally I like the back door two chairs and a table. Or picnic bench. It's all we need. But yea, back door that stuff. Don't need the caver fiends in the front.
Also I'm tired as hell, one eye open so if this post seems random and run on and on and on... Well I'm not sorry, but that's just why...
Thank you, that's very helpfull I like the table idea!
Yeah, Washington state has some pretty strict non-smoking laws too. It smells great here! Now if only they could enact some offensive body odor restrictions then the lgs here would be supremely pleasant. Or completely empty.
Perhaps BO is a necessary part of gaming culture. Like casinos and smoke, or boxing and sweat, or preschools and pee...
Thank you all for your help now I have one other issue, getting people to come. There are three game stores in a 30 mile radius from me and all there players are really loyal to them the problem is how do I get my players were do I search for you guys how do I advertise to convince you to give me a try?
Post something along the lines of "if your odor offends you will be asked to leave. If you have time to play you have time to shower too." For advertising, I found my store using the store locator on wizards site. If you set up in a central location, you may get more people coming in because they don't like driving 45 minutes to play. Simply put, make it available and do your best to cater to your players once you start getting regulars and they will stay
Get a few kids from the grammar school and high school that's near by. Word of mouth goes far. But if the market is already saturated you may be SOL.
A back area for smokers would be a great idea. No one likes to run back to the car for a quick pipe hit.
If you can invest in older series of boosters fot collectors to geek (and gamble) on.
Also possibly have local artist do promotions with you (most card art is sent back and forth digitally); so you can have an artist signing day etc.
Yes you may want to mainly make it Magic based but don't forget about people who aren't interested in Magic, huge market like everyone said. Hire experts in different fields, having them work shifts that correlate wih their expertise. Have a guy who is obsessed with D&D host a game as a DM to keep the activity rolling for other markets you're not familiar with
See what you can legally sell snack wise, you don't want customers to step out for a soda if you can sell them a can on the spot.
Oh you sell cans of soda etc? Get a recycling bin. That's a nickel back on every soda. Sell it for a buck and watch the kids spend all they money on soda and magic.
Boom. Profit.
A cool thing my lgs does is grab bags fifteen random cards with the potentential of of pulling random prizes from the shop is booster box, deck boxes, leaves ect. Plus its an easy way to get rid of those rares and uncommons people don't normally buy.
I'm a smoker in California and we are supposed to stand far away from the door when we smoke. I also let it air out before going back into any building, and an occasional breath mint doesn't hurt anyone.
As far as a smoker's area, a sign and / or a cigarette butt receptacle far enough away from the door would be ideal. Maybe free breath mints for the regulars? Also, the smell of the smoke gets on your clothes, so taking off a jacket and placing them in an area would go a long way.
Thank you all for your help me ideas I sent in my application to wizards to become a retailer I will let you know when or if I get accepted :)
Maybe send a card or too for those of you that helped <3
Ok, get a big enough space, so that people won't feel cramped, but don't get to much space, it would be a waste of money at an early time in the business.
Make sure the shop has a flow to it, if your selling things like play mats, and all the deck boxes, put them together, just have a few designs that are popular among the players. The flow should go, less expensive packs in the front, booster boxes in the back, but not so far back it's troublesome to navigate your way there.
Make sure to put mythics and rares that are in standard in a glass case where check out is. That way it's easy for someone to find the card and easy to tell you what they want. Put some high value cards in there so people stare at the collection. It's like an eye candy method, it helps pull the customer in.
Organize cards that don't go into the glass case, into separate binders. Make easy to follow catagorys. First the color separation, then the rarity seperation, then if your able, the set separation.
Have knowledge about what you sell, recommend cards for certain decks, and be sure you have the lowest price among the competition, but not so low that you barely make a profit. If someone is at the all-time lowest price, that all you can do is match, make up for it with friendliness among the staff. If the customers appreciate it (and they will) they'll come back.
Be sure FNM's have people coming to them. If you just have a few people coming, then guess what, they might not like the limited access among other players. Invite friends that don't there to come play often, but alternate randomly so it's a tossup of who comes when, plus it will lift that feeling of limited access. If it gets crowded, find a way to make it seem more spacious specifically and only for FNM nights.
Keep the place clean! Health inspectors will come eventually, and an overnight all out clean will not help, plus it drives customers away. I walked into a shop that had amazing prices, but there was mold growing on the packs, so guess what I ordered them to clean, or lose their business. They cleaned their asses off, but ocasionnally I'll walk by there to see if they got their together, and I see mold on the packs everytime! I come back the next day and the mold gone!
Which brings me to laziness, if a worker shows up late threaten to take away their job! If they do it frequently, fire their ass! Don't tolerate laziness.
If you see someone and it looks like it's their first time in the shop, ask them to take a survey about the shop service, acsessability, and overall prices. If you get a low rating for them fix the problems, because the customer is always right!
Quote from: MtgRebel on March 21, 2013, 12:55:41 PM
Thank you all for your help me ideas I sent in my application to wizards to become a retailer I will let you know when or if I get accepted :)
Maybe send a card or too for those of you that helped <3
Good luck! :)
Quote from: MtgRebel on March 21, 2013, 12:55:41 PM
Thank you all for your help me ideas I sent in my application to wizards to become a retailer I will let you know when or if I get accepted :)
Maybe send a card or too for those of you that helped <3
Good luck man! ;)
Look at a business called Card Kingdom in Seattle, they are a perfect example of what a LGS could grow to be.
You might want to check with people at the LGS shops and see what they like/dislike. The food/snack ideas are good and you might want to target parents when you advertise. If you can provide a safe environment that might get more kids with disposable incomes(parents).
You might try setting the price of your boosters lower than other stores. That will get people in the doors. Then if you can win them over with the charm of the shop they are likely to stay!
Might try running events on other nights and set up entries/prizes accordingly. For example: lets say one day of the week is EDH. You could charge an entry fee but gear the prizes towards EDH related staples. Maybe even lower prices on target boosters that day only like Zendikar. This would draw people in not only to play, but allow them opportunity to get packs/cards that are normally out or reach.
Quote from: Keyeto on March 19, 2013, 07:18:52 PM
Quote from: Greg54js on March 19, 2013, 07:07:52 PM
I'm lucky i guess.. My shop is run by two guys who know a lot about every product in their shop. Both of them play magic and have for a long time and even tho there are just two guys running it the customer base really helps them out especially when it's just one owner or the other on a given day.
That's sounds great, maybe I'm just unlucky 😕
Another thing I don't like us how unapproachable the employees are. They usually stare at their laptops, and don't acknowledge you as you walk in. It feels like you're bothering them when you ask to make a purchase or a trade (which, by the way, one of the employees can't do trades or buys, not even sure why they're there).
As for good ideas though, my buddy has a great lgs. He says that they have couches and a couple game systems for customers to relax and play. It's a place to play magic, hang out, and get some gaming in too. It really draws in the customers. Heck, with that, you could also host some small gaming tournaments as well. It might be a bit expensive if you're just starting off, but I'd at least consider it for when you have the funds. It's apparently brought in a lot of customers, and even better, perhaps; loyal customers.
Are you referring to Alter?
Quote from: Stoneco1d869 on March 22, 2013, 04:26:47 AM
Are you referring to Alter?
No, I was referring to Underhill's Games in the falls. Come to think of it, Alter is a bit closer. I haven't had too much trouble at Alter, but I've been to UG more, so I kinda ranted about them lol.
Quote from: Keyeto on March 22, 2013, 04:40:27 AM
Quote from: Stoneco1d869 on March 22, 2013, 04:26:47 AM
Are you referring to Alter?
No, I was referring to Underhill's Games in the falls. Come to think of it, Alter is a bit closer. I haven't had too much trouble at Alter, but I've been to UG more, so I kinda ranted about them lol.
Lol...well the guys do the same stuff sometimes, though I will say they are knowledgable. I have been in a few times with my cousin and it usually takes them 5-10 minutes to get up and actually help you!
Quote from: Stoneco1d869 on March 22, 2013, 07:47:21 AM
Quote from: Keyeto on March 22, 2013, 04:40:27 AM
Quote from: Stoneco1d869 on March 22, 2013, 04:26:47 AM
Are you referring to Alter?
No, I was referring to Underhill's Games in the falls. Come to think of it, Alter is a bit closer. I haven't had too much trouble at Alter, but I've been to UG more, so I kinda ranted about them lol.
Lol...well the guys do the same stuff sometimes, though I will say they are knowledgable. I have been in a few times with my cousin and it usually takes them 5-10 minutes to get up and actually help you!
Maybe it's just our area lol. We just can't seem to catch a break, can we?